Privacy Policy

We collect information that you provide directly when you create an account, place an order, subscribe to our newsletter, or contact us. This includes your name, email address, phone number, shipping address, and payment information.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages viewed, and referring URLs. This helps us improve your shopping experience.

If you interact with us on social media or leave product reviews, we may collect information from those interactions as well.

We use your personal information to process and fulfil your orders, communicate with you about your purchases, and provide customer support.

Your information helps us personalise your shopping experience, send you relevant product recommendations, and notify you about promotions and new arrivals (only if you have opted in).

We may use aggregated, anonymised data for analytics purposes to understand shopping trends and improve our products, website functionality, and marketing strategies.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through secure, PCI-DSS compliant payment gateways.

Your account is protected by a password for your privacy and security. We recommend choosing a strong password and keeping it confidential. We will never ask you for your password via email or phone.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, keep your shopping cart active, and understand how you use our website.

We use essential cookies (required for the website to function), analytics cookies (to understand traffic patterns), and marketing cookies (to deliver relevant advertisements). You can manage your cookie preferences through your browser settings.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. Disabling certain cookies may affect the functionality of our website.

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting our business. These partners are contractually obligated to keep your information secure and confidential.

Our payment processing partners (such as Razorpay) handle your financial data in accordance with their own privacy policies and PCI-DSS standards. We do not store your complete credit or debit card details on our servers.

We may also share information if required by law, in response to legal processes, or to protect the rights, property, and safety of Rosa Mystica India, our customers, or the public.

You have the right to access, correct, or delete your personal information at any time. You can update your account details by logging into your account or by contacting us directly.

You can opt out of marketing communications at any time by clicking the 'Unsubscribe' link in any promotional email or by contacting us. Please note that we may still send you transactional emails related to your orders.

If you wish to have your account and all associated data permanently deleted, please contact us at hello@rosamysticaindia.com. We will process your request within 30 days, subject to any legal obligations to retain certain data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us.

Email: hello@rosamysticaindia.com | Phone: +91 98765 43210 | Address: Rosa Mystica India, Mumbai, Maharashtra, India.

We aim to respond to all privacy-related enquiries within 48 hours.