🌿 100% natural Himalayan ingredients✦🚫 No artificial colors or preservatives✦🇮🇳 Handcrafted with love in Uttarakhand✦🚚 Fast delivery across India via Delhivery✦🍹 Made fresh, in small batches✦⭐ Loved by squash lovers across India✦🌿 100% natural Himalayan ingredients✦🚫 No artificial colors or preservatives✦🇮🇳 Handcrafted with love in Uttarakhand✦🚚 Fast delivery across India via Delhivery✦🍹 Made fresh, in small batches✦⭐ Loved by squash lovers across India✦
We’ll Make It Right

Returns & Refund Policy

Your satisfaction is our priority. If something isn’t right with your order, we’ll fix it.

Damaged or Wrong Item? We’ve Got You

As our squashes and syrups are consumable food products, we’re unable to accept returns for change of mind or once a bottle has been opened — this keeps every order safe and hygienic. However, if your order arrives damaged, leaking, or incorrect, simply report it within 48 hours of delivery and we’ll send a free replacement or full refund.

When We Help

Eligibility Criteria

Eligible for Replacement / Refund

  • Bottle arrived damaged, broken, or leaking
  • You received the wrong flavour or product
  • Items were missing from your order
  • Reported within 48 hours of delivery with photos

Not Eligible

  • Bottle has been opened or partially consumed
  • Change of mind or dislike of taste
  • Issue reported after 48 hours of delivery
  • Damage due to improper storage after delivery
Simple & Easy

How It Works

01

Report the Issue

If your order arrives damaged, leaking, or you received the wrong item, email hello@rosamysticaindia.com or WhatsApp us within 48 hours of delivery with clear photos of the product and packaging.

02

Quick Verification

Our team reviews your photos and confirms the issue — usually within 1–2 business days. No need to ship anything back in most cases.

03

Replacement or Refund

We'll ship a free replacement right away, or process a full refund within 5–7 business days to your original payment method — your choice.

Refund Timeline

  • Verification: 1–2 business days after you share photos.
  • Refund Initiated: Within 24 hours of approval.
  • Amount Credited: 5–7 business days to your original payment method (UPI, card, net banking, etc.).
  • COD Orders: Refund via bank transfer. You will be asked to provide bank details.

Wrong Flavour Delivered?

Received the wrong flavour or product? Let us know within 48 hours of delivery with a photo and we’ll ship the correct item right away at no extra cost.

In most cases there’s no need to send the original bottle back — please keep or dispose of it as advised by our team.

Note: Replacement is subject to stock availability.

Please Note

What We Can’t Accept

Bottles that have been opened, used, or partially consumed
Change of mind or dislike of a flavour
Issues reported more than 48 hours after delivery
Damage caused by improper storage after delivery
Products returned without original packaging
Items marked as 'Final Sale' or clearance

Need Help With an Order?

Our customer care team is ready to assist you every step of the way.

Contact Support